Management & Tourism, SI World 2/2023, SI-Alpin
Robots relieve the staff
The groundbreaking technology of ski service robots promises not only a significant improvement in ski service but also tremendous relief for staff in ski rental and ski service workshops.
Manual ski service – a challenge for the staff
The manual preparation of ski equipment is labor-intensive. It requires highly skilled personnel, time, and immense concentration to consistently deliver good quality. Only a few workers possess such expertise.
Furthermore, training employees is time-consuming and requires a lot of practical experience. Due to the widespread shortage of skilled workers, many businesses often face staff shortage in processing their ski service requests.
The strong overload of businesses and ongoing overtime work of available personnel can have a negative impact on the service quality.
A new era of ski service with automated robots
Amidst these challenges, ski service robots have significantly changed the game: With their automated processes, professionals are greatly relieved in most standard applications.
Especially with rental skis, which repeatedly go through the same ski service steps with exactly the same quality, the relief is noticeably significant. This enables faster and more precise processing of skis and snowboards that have identical requirements.
However, what still needs improvement is the user-friendliness of many robots. A large portion of the machines can still only be operated by specially qualified personnel.
The VOLVR loading system
relieves stafff in their daily operations. ©MONTANA
A new generation of ski service robots
New MONTANA ski service robots stand out significantly in this regard. The user interface has been continuously developed to be operable by non-specialized personnel without sacrificing quality.
Ski rental and workshop employees can integrate these robots into their daily workflow without the need for extensive
training. This allows them more time for customer service and other important tasks.
Loading system for maximum efficiency
Furthermore, MONTANA has not only improved the operability of the robots but also the efficiency of the entire process. MONTANA has developed an innovative loading system that automatically supplies the robots with the skis to be processed. This enables seamless and continuous operation without wasting time on loading and unloading skis.
Benefits of MONTANA Ski Service Robots
- Relief for the personnel
- User-friendly application
- No time wasted on loading and unloading skis
- More time for customer service
- No extensive training necessary
- Seamless and efficient operation
- Automated
A glimpse into the future
The new generation of technologically advanced ski service robots signals a promising future for the ski service industry. With the relief of personnel and the improvement of service quality, ski rental and workshop businesses can thrive again and provide even better service to their customers.
Overall, the ski service industry is at a turning point. Technology and innovation pave the way for a more efficient, faster, more personalized, and user-friendly service experience.